If you ever run into a problem with your GroundWork Monitor deployment that you can't address by reading the Bookshelf documentation or by searching this knowledgebase, your next step would likely be to open up a case with GroundWork Support. Often they will be able to answer your question promptly without need for much information. However, in a number of cases the Support team need diagnostic information off your GroundWork Monitor server in order to assist further. The GroundWork Monitor product includes a diagnostic script that will provide this information.
| Updated version of gwdiags.pl available If you are running version 5.3 or later, please download the latest version of gwdiags.pl from this page and replace the version that is located at /usr/local/groundwork/tools/gwdiags.pl on your server. |
Now you are ready to run the diagnostic script.
chown nagios.nagios /usr/local/groundwork/tools/gwdiags.pl chmod 0755 /usr/local/groundwork/tools/gwdiags.pl
/usr/local/groundwork/tools/gwdiags.pl
sudo /usr/local/groundwork/tools/gwdiags.pl
| Note: DATESTAMP is not the actual file name. The file will have the date and time from when you run the script. |
If you do not know how to use winscp to copy a file from the GroundWork Monitor server to your workstation, please contact one of your own IT team.
[root@groundwork ~]# /usr/local/groundwork/tools/gwdiags.pl
....
The Case number is assigned by the GroundWork Case Management
System. If you know this number, input it here. If this diag-
nostic is for a new case, you can leave it to the default. If
there is an existing case and you don't know it's number, put
your company name here. Your input here will be pre-pended to
the email's subject line.
Case Number <New> ? customer-12
If your MySql root user has a password, enter it here. If it
doesn't have a root passwrod, just hit a <CR>.
MySql Root Password <CR=none> <> ?
..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
The gwdiags results file will be saved as /usr/local/groundwork/tmp/gwdiags.DATESTAMP.tar.gz
Please attach the resulting file to your case at https://cases.groundworkopensource.com