JIRA - Local help

JIRA tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

the issue type

a summary

a description of the issue

the project which the issue belongs to

components within a project which are associated with this issue

versions of the project which are affected by this issue

versions of the project which will resolve the issue

the environment in which it occurs

a priority for being fixed

an assigned developer to work on the task

a reporter - the user who entered the issue into the system

the current status of the issue

a full history log of all field changes that have occurred

a comment trail added by users

if the issue is resolved - the resolution

Issue Types

JIRA can be used to track many different types of issues. Below are the types configured in your system. More can be added from the administration section.
For Regular Issues

Bug

A problem which impairs or prevents the functions of the product.

Improvement

An improvement or enhancement to an existing feature or task.

New Feature

A new feature of the product, which has yet to be developed.

Task

A task that needs to be done.

For Sub-Task Issues

Sub-task

The sub-task of the issue

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels at the administration section.

Mission Critical

HOLD THE PHONES & STOP THE PRESSES!!

Important

Requires quick turn-around.

Standard

Needs to get done but doesn't require over-time.

On the Radar

This is coming up but not critical.

Back Burner

When you have time...

Blue-Sky

Wouldn't it be really cool if you could...

Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open

The issue is open and ready for the assignee to start work on it.

In Progress

This issue is being actively worked on at the moment by the assignee.

Reopened

This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.

Resolved

A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.

Closed

The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Fixed
A fix for this issue is checked into the tree and tested.

Won't Fix
The problem described is an issue which will never be fixed.

Duplicate
The problem is a duplicate of an existing issue.

Incomplete
The problem is not completely described.

Cannot Reproduce
All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.