Ready-to-Go Monitoring And Ticketing: GroundWork And Zendesk Integration
On-Demand Webcast
- Panelists:
- Adria Richards - Zendesk
- Simon Bennett - GWOS
- Roger Ruttimann - GWOS
- Tara Spalding - GWOS
- Duration: 60 minutes
Today's IT operations have higher expectation levels when it comes to performance and availability communications about key systems and applications. Monitoring and event correlation is now more than ever emphasized as the key insight for what's the negative cause and effect for poor user experiences to cost management.
This live webcast introduces a new combined product offering from Novell, Zendesk and GWOS. This solution addresses connecting the monitoring solution outputs with the help desk/ IT ticketing solution to offer IT managers a peace of mind on information sharing and real-time reliability. This webcast talks about the principles of volitional ticketing, the standards for communicating between help desk and monitoring solutions.
Lastly, the GWOS team will unveil a new GroundWork Monitor Enterprise offering that combines the Novell SLES platform with a Zendesk two-way connector. This package has many benefits including security and real-time updates that covers the cost within days of use. Attend the webcast and see a live demo of Enterprise Edition send real time errors to Zendesk, and how the automation can save your IT hours of work.
Sign up now to view the webcast. This session will be hosted and audio streamed by WebEx.
