Work-around for upcoming daylight-saving change

Issue affecting GWOS monitoring solutions during the daylight saving change Versions affected: GroundWork Monitor Enterprise 6.1 or later.

We have identified an issue with one of the components of the GroundWork Monitor Enterprise product. This issue will cause some types of monitoring checks to fail after Sunday 5th November 2010 at 0200 hours, when the change in daylight saving time occurs.

The affected component can be reset by following the instructions listed here. Two workarounds are provided – one for systems already exhibiting this problem, another that can be scheduled to recover and resume normal operations at a predetermined time.

Customers with a current Flex subscription may obtain additional assistance by contacting us at [email protected].