GroundWork Open Source Launches Enterprise Quickstart + Zendesk Connector Appliance

New Virtual Appliance Connects Zendesk online customer support solution and GroundWork Monitor Enterprise Edition

SAN FRANCISCO, CA—March 24, 2010—GroundWork Open Source, Inc. (GWOS http://www.gwos.com), the leader in commercial open source systems and network management software, today announced the availability of Enterprise Quickstart + Zendesk Connector Appliance. Built on Novell's SLES powered Virtual Appliance, the Zendesk Connector, plus GWOS's Enterprise Quickstart is available for $299 for a one-year subscription. This package is built on the popular Novell SUSE powered virtual appliance, which has been sold to 100 GWOS customers within the first 97 days after launch.

"Large IT organizations have always been keen to integrate ticketing and monitoring solutions to reduce costs and increase IT service levels. Our virtual appliance enables small and medium-sized businesses to gain these same benefits while avoiding the time-consuming integration projects usually needed to get these critical tools working together," said Simon Bennett, senior director of Product Management for GWOS.

The new Enterprise Quickstart +Zendesk Connector Appliance synchronizes data between monitoring events and help desk tickets, offering IT managers peace-of-mind and accurate information sharing between team members via field mapping and direct links back to the monitoring system.

Security Integrity - Access Zendesk directly from GroundWork Monitor with single sign-on.

Zendesk Ticketing - Create tickets directly from the event console, eliminating transcription delays and errors.

Progress Tracking - Track Zendesk ticket number and operator within GroundWork Monitor for accountability.

Automated Resolution - Synchronize closed tickets with events in GroundWork Monitor and ensure consistency between systems.

"Our customers often tell us that one of the best things about Zendesk is the easy integration with third party applications," said Mikkel Svane, CEO of Zendesk. "The GroundWork Monitor connection to Zendesk is a great example of how our customer support solution can work with existing infrastructure to provide a seamless experience for the user."

Appliance package includes:

• Newest edition of GroundWork Monitor Enterprise 6.1 with Zendesk Connector
• License to monitor 100 devices at a single location for 12 months
• Includes Novell SUSE Linux Enterprise 11 (a $250 value)
• Connector to Zendesk plus documentation
• First 60 days email support for GroundWork Monitor Enterprise, SLES and the Zendesk Connector
• One seat to the on-line, self-paced "Getting Started with GroundWork Monitor" training

Pricing:
Enterprise Quickstart + Zendesk Connector Appliance is $299/year. Purchase the package at: http://www.groundworkopensource.com/products/enterprise+zendesk.html

Live demo webcast with the Zendesk team:
Thursday, March 25, at 10am PT/ 1pm ET http://www.groundworkopensource.com/resources/webcasts/gwos-zendesk-integration.html

About GroundWork Open Source (GWOS)

San Francisco-based GWOS (http://www.gwos.com) is the market leader in commercial open source network and systems management software, delivering enterprise-class network, system and application management solutions at a fraction of the cost of proprietary solutions.

GWOS's best of breed approach gives customers the flexibility to use diverse open source and proprietary technologies together under a unified interface, allowing users to leverage the advantages of open source while simultaneously preserving existing investments in legacy management tools. GroundWork Monitor Enterprise Edition powers organizations like Alexza Pharmaceuticals, National Geographic Society, Crocs, National Australia Bank, Siemens, Travel Click and World Bank, and is available to monitor any environment up to 100 devices for $49 USD per year.