Details

About iScoute

iScoute enables you to monitor the real experience of users on your website. Most of the website monitoring solutions available today simply focus on website availability and HTTP response. iScoute, on the other hand, models business scenarios that your users go through on your website and monitors the actual user experience. If your website is a key enabler for you to acquire, retain and serve customers, then iScoute can help you gain a competitive edge.

The Problem:

What do users to your site experience?

• Timeouts, session expiry, long delays?

The Consequence

Poor customer experience and the competition is just a click away.

• Measuring performance of your portals and websites from a user perspective is a constant challenge. Most solutions today are focused on monitoring servers, networks, HTTP protocol layer and round-trip times, but not the actual customer user experience.

The Solution

iScoute Helps understand actual customer user experience.

• Model and monitor real-life business scenarios with 24 x 7 monitoring.
• Online results within the Groundwork Monitor dashboard or at www.iscoute.com.
• Real-time reports on response times and availability.
• Email alerts on SLA exceptions.
• Track trends through historical reports.

iScoute is integrated to GroundWork Monitor using the freely available plug-in. To download the plug-in and installation instructions click here.