Enterprise Quickstart + Zendesk Connector Virtual Appliance
Resolve customer issues by connecting Zendesk help desk ticketing and GroundWork Monitor on a resolute SLES 11 virtual appliance.
How it Works
If a system or application goes down and requires a ticket to escalate the problem within IT, GroundWork Monitor now connects directly to Zendesk and transfers the alert information to the help desk operations. This appliance allows a sys-admin to create a ticket from the actual monitor event console, and expedite the notification process to the rest of the IT organization, tagged with accurate information about the system error.
Advantages:
By combining IT monitoring and ticketing in an easy to adopt virtual appliance, customers can view their operations through a single pane of glass, reduce operational costs and remove manual steps required to connect data from independent systems
- 3. Track progress The Zendesk ticket number and operator are tracked within GroundWork Monitor for accountability.
- 2. Create tickets directly from the event console containing all information captured and eliminating any transcription risks.
- 1. Save time accessing Zendesk directly from GroundWork Monitor by using a single login.
Appliance Includes:
- 12 months of GroundWork Monitor Enterprise for environments monitoring 100 devices or less
- 12 month licensed and fully supported copy of Novell SUSE Linux Enterprise 11
- One seat in the Getting Started with GroundWork Monitor training
- Email support incidents including the connector coverage for the first 60 days from purchase (does not include actual Zendesk support)
- Zendesk connector documentation and email support
The Enterprise Quickstart + Zendesk Connector Virtual Appliance is covered under GWOS’ standard end user license agreement.
About Zendesk
Zendesk extends good help desk karma to any company looking to offer professional-grade support service with very little effort. Using the benefits of Web-based communications and social media, it has helped companies of all sizes move their help desk and customer support operations to the Web. Companies such as Twitter, MSNBC, Scribd, IDEO, John Lewis, and Books-a-Million can attest to the fact that with Zendesk, the name of the game is simplification. Zendesk is built upon the idea that help desk support doesn’t have to be complicated and cumbersome.
