GroundWork Monitor Community Edition Support

Welcome to the GroundWork Monitor Community Edition Support Page where you can submit a support inquiry and learn where to find information on additional Community Edition training and support.

Because Community Edition is varies slightly in terms of functionality from GroundWork Monitor Professional or Enterprise, the support parameters will also be slightly different so that only the functionality within Community Edition is addressed.

GroundWork Monitor Community Edition Support

GroundWork Open Source proudly supports our open source Community Edition users with:

1. 24/7 online community support via our forums
2. Free Incident support ticket for your site deployment

Community Edition Support Steps

Step 1: Search Community Forums

When you encounter technical issue, be sure to visit our forums first as your inquiry may have already been answered. If your issue does not already exist on the forums, submit a post for assistance (see Step 2).

Step 2: Submit a Support Incident Ticket

If you can’t find resolution in the forums, taking advantage of the GroundWork Open Source Support Team by submitting a free Incident Support Ticket.

To open a GroundWork Monitor Community Edition support ticket, complete and submit the form below. Please make sure your email and phone number is accurate for us to respond with assistance. Read the rules below on what GroundWork Open Source will assist you with.

Reminders

• Be sure to check the GroundWork Community Forums to see if your question has already been answered. If it has and you submit your inquiry, your free incident will be used.
• GWMCE incidents must meet parameters to be eligible for technical support from GroundWork. Exceptions may be made depending on circumstances and will be determined by GroundWork.
• Be sure to read the terms and conditions of the free community support, here.

Step 3: Posting Support Answers to Forums

Groundwork Open Source will feed all GroundWork Monitor Community Edition completed support cases back into the Community Forums to assist others of our Community in the future.