Professional Services
As a GroundWork Monitor Customer, we roll out your new solution quickly — whether it's in the form of a new deployment, an add–on to your existing monitoring solution and / or integrating with other systems.
Professional Services provide four types of offerings:
Integrations
Development Services
- Report Customization
- New Report Creation
- Custom Monitoring Profiles – specifically tailored to your needs
Deployment Services
Value Assurance Visits
How Professional Services Works
Many of GroundWork's software offerings can be installed and configured without the need for either Training or Professional Services. When purchasing GroundWork software, your Sales representative will let you know the options for receiving both Training and Professional Services.
At present, the following software items require Training or a Professional Services engagement in order to receive Support:
- Standby Notification Server
- Protocol Analysis Module
- Network Map Module
- Network Discovery Module
- Linux Child Server
- Windows Child Server
Your Sales representative will work with the Professional Services group to prepare a Statement of Work (SOW) for the services you need. If our standard offerings don't provide what you are looking for we are quite happy to prepare a Time and Materials (T&M) SOW specific to your requirements that includes either on-site or remote delivery. We look forward to being of service!
