GroundWork Monitor And OTRS Integration Webcast
On-Demand Webcast
- Presenter:
- David Dennis — Sr. Director of Marketing & Business Development, GWOS
- Dr. Dave Blunt — Vice President of Services, GWOS
- Paul Salazar — Vice President Global Sales & Marketing, General Manager USA, OTRS
- Where: Hosted by Webex, audio streamed or telephony call-back
- Duration: 1 hour
GWOS and OTRS (Open Technology Real Service) have teamed up to create an enterprise monitoring and two-way ticketing integration. This offering allows the direct connection of monitoring outputs with the help desk/ IT ticketing solution to give IT managers a peace of mind on information sharing and real-time reliability. This live webcast will provide an overview of both products as well as a demo of the integration in action.
Functionality of the integration includes:
- Ability to submit tickets directly to OTRS via GroundWork Monitor's interface
- Two-way trouble ticket communication
- Presentation of relevant ticket information within GroundWork Monitor
About OTRS: "OTRS is an open source software system for managing a wide range of business processes, from Help Desk to Support Center to IT Service Management. OTRS is built to allow support, sales, pre-sales, billing, internal IT, support desk and many other departments to react quickly and responsibly to inbound inquires. Do you receive many e-mails and want to answer them with a team of agents? You're going to love OTRS!"
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